Returns & Exchanges

Due to the perishable nature of our premium chocolate products, we cannot accept returns once an order has been delivered; however, we are committed to ensuring your complete satisfaction with every Valrhona purchase.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately inspect your package for any signs of damage or melting that may have occurred during transit.

• 2.
  Document Issues

  If you receive a damaged or incorrect item, take clear photographs of the product and the original shipping packaging to assist in our quality review.

• 3.
  Contact Customer Service

  Email our support team within 48 hours of delivery with your order number and documentation to request a replacement or store credit.

• 4.
  Resolution Process

  Once your claim is validated, we will arrange for a prompt replacement shipment or issue a refund to your original payment method.